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Who is Jim Quinlan

Jim Quinlan, CHT, SHRM-SCP has always loved stories. 

His earliest memories are of his dad recording bedtimes stories for little Jimmy to listen to when Dad was out of town on business. Having learned early how connected the human spirit becomes to a story, Jim set out to incorporate story telling in his professional life. With over 20 years in the hospitality industry, you can imagine that his book of stories has grown quite large. Spending a year working for the Walt Disney Company early in his career confirmed for Jim that stories are universal. With each story comes new knowledge and truth for those who hear them. Jim has worked directly and and served as a consultant for major brands including Ruby Tuesday, Smokey Bones, Hilton, Sonic Drive-In, Tilted Kilt, Foxwoods, Subway and Papa Gino’s.

Holding a BA in Theatre and Elementary Education from the University of Richmond, Jim is currently National Operations Training Manager with Westgate Resorts in Orlando. At Westgate, Jim and his team are revolutionizing the learning culture to position Westgate as an industry leader in people development.

Jim delivers always engaging presentations, keynotes and workshops that challenge participants to push themselves further than they are comfortable going. Topics include: Leadership, Humor in the Workplace, Guest Service, Improvisation and more.

Education & Credentials

BA, Theatre Arts, Elementary Education – University of Richmond, Richmond, VA

SAK University Improv Training - SAK Comedy Lab, Orlando, FL

Certifications & Professional Development

•SHRM-SCP- Society for Human Resource Management Senior Certified Professional

•Certified Hospitality Trainer – AHLEI● Accredited Practitioner - Insights Discovery


Council of Hotel and Restaurant Trainers- Member ♦ Society for Human Resource Management (SHRM)-Member


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